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Welcome to Dollworld's new website. If you have any problems, please contact me. Changes have been made to the Terms and Conditions, please ensure you read them.

Terms & Conditions

Store Terms and Conditions

General

A minimum order amount of AUD$25 (before shipping) applies to all orders.All merchandise is subject to availability. We will contact you regarding back orders. Substitutions will not be made without the customer's prior approval. All customers, existing or new, will need to complete the Customer Registration Form.

Prices

All listed prices are in Australian Dollars (AUD$).A Goods and Services Tax (GST) of 10% is included in the prices for all Australian customers and isexcluded for all International customers.While we strive to keep any price rises to a minimum, prices are subject to change without notice.

Payment

Australian OrdersDollworld accepts the following methods of payment:
  • Credit Card - Visa or MasterCard only.
  • EFT(Electronic Funds Transfer). Our banking details will be emailed to you when you choose this method on your order form.
  • PayPal is accepted, but PLEASE DO NOT PAY until shipping costs have been added to your order total. We will send you a 'Request for Money' through the PayPal system. Please make sure we have your current email address.
  • Money Orders by prior arrangement, through Australia Post only.
Full payment is required before goods are dispatched.International OrdersPlease make all payments in Australian Dollars.Dollworld accepts the following methods of payment:
  • Credit Card - Visa or Master Card only.
All credit cards are debited for the purchase price and shipping costs, in Australian Dollars. When an International order is placed, the relevant currency conversion will be performed at the time of debiting your credit card, by your credit card issuing bank. Dollworld takes no responsibility for the timing or currency conversion rate used by the credit card issuing bank. All charges are made in Australian Dollars.
  • EFT(Electronic Funds Transfer). Our banking details will be emailed to you when you choose this method on your order form.
  • PayPal is accepted, but PLEASE DO NOT PAY until shipping costs have been added to your order total. We will send you a 'Request for Money' through the PayPal system. Please make sure we have your current email address.
  • We do not accept money orders such as Western Union. Full payment is required before goods are dispatched.

Shipping

Shipping within AustraliaGenerally Dollworld uses Australia Post for shipping orders. Postal charges are made according to weight or volume for bulky items, or items such as greenware, which require special packaging. Costs will be charged once an order is packed.ALL orders will be sent by Registered Mail at a charge of $2.80. Orders over $100, sent by Regular Parcel or Satchel, can be insured at a base rate of $1.30 per $100 value, up to $5000. Please tick the appropriate box if you wish to insure your parcel.Please note that mandatory Extra Cover applies to ALL GREENWARE AND BISQUE ORDERS, as well as a small packaging fee.Goods are sent at customer's responsibility.International ShippingGoods will generally be delivered by Australia Post by Air Mail. Other methods of the customer's choice can be arranged upon request.Goods are sent at customer's responsibility. Australia Post insurance can be provided to most destinations, for a base charge of $8.75, plus $2.30 per $100 value, up to $5000.

Returns

All claims are to be made within 7 days of receipt of order. No returns will be accepted without prior approval. We do not exchange patterns, technique sheets, wigs or eyes, so please ensure that you have the right style or size. Returned merchandise must be in its original condition and packaging. It should be accompanied by a copy of the original invoice.

Terms and Conditions

The content of all Dollworld policies incorporated in this website form part of the terms and conditions of all orders made through Dollworld, on this website. Your are deemed to have read these conditions and to have accepted them. All orders made through this website are subject to the laws of Australia and Queensland.

Privacy and Security

All information received is treated with strict confidence. Contact information is used for delivery purposes to ship orders, as well as for promotional material from Dollworld. Customers may indicate if they do not wish to receive such material. Personal and financial details will not be disclosed to any third party.

Wholesaler / Dealer

Wholesale, Dealer and Distributor status are not being offered at this stage. We are in the process of overhauling all aspects of our Wholesale / Dealer arrangements. Instead, we are offering Price Discounts for all orders. (See Prices)